Posts Tagged ‘Twitter’
Written by Ken Newman on 11 January 2012
Frustrated on a customer service call that’s going nowhere? Shout as loud as you want. Only the intractable rep can hear you. Say the same thing on Twitter with an @reply to the company and mountains will move. Your message may be the same, but now there’s an army of observers looking over your shoulder. The company doesn’t care about the quality of your experience; it cares about the public perception of your experience.
At a trade show, does the perception of your company matter more than your message?
Tags: attendees, booth traffic, message, perception, Twitter
Posted in Booth staff, Trade show news & trends, Trade show presentations, Trade shows & social media | No Comments »
Written by Ken Newman on 17 November 2009
Hey Newman, I don’t want to tweet and there’s nothing you can do to make me. That’s not really a question, but I wanted to say it anyway. –Scared in Seattle
Okay, SIS, I hear you. People are still very resistant to jump into the whole Twitter thing … especially when I move from talking about 140 characters to “advanced” tweeting techniques such as leaving Twitter video messages.
I know you’re busy and are afraid that Twitter will be a big time-wasting machine. But it’s not like you need to have a Twitter Department and hire a CTO (Chief Tweeting Officer). Just throw yourself into the mix. There’s absolutely no downside to creating a very simple Twitter profile—even if it’s just a profile directly related to your presence at an upcoming trade show. It costs nothing to do.
In fact, most companies have already taken that first step and do have a profile set up. It’s just not being used in any meaningful way. So, here’s a start: Tweet from the trade show floor with your latest news and a special offer only for the first 50 people to drop by the booth. Get comfortable with that, and then read the next paragraph when you’re ready to start really enhancing your trade show presence through Twitter Power.
Twitter & Video: Marriage Made in Trade Show Heaven
Okay, 140 characters of text is a good start. But it’s hard to distinguish yourself from all those other text micro-posts flooding a Twitter user’s feed. “Stop by my booth!” might not hack it all of the time. That’s why you utilize video. Have your actual trade show presenter record 30- or 60-second spots for your Twitter feed and Web site. Do a “Live from the Trade Show Floor” spot and a daily wrap-up. Announce special offers, news and promotions with all the fanfare a live recording can offer.
Video is a differentiator. It stands out from the typical 140-character crowd and taps into something people already love to watch: film previews. They’re short, they’re interesting and they get people excited in anticipation of something.
Creating these videos and getting them published online has never been easier. My favorite methods are two tools: BubbleTweet lets you record a cool, little bubble-shaped video that pops up on your Twitter page. Bubble Comment creates a similar effect, but it’s right on your very own homepage. And, of course, your Web site and Twitter profile can cross promote one another. And if that’s a touch too much new technology for your taste, just post to YouTube and copy the embedded video code.
Before you say, “I don’t have the production equipment,” just let me say, “If you have a PHONE, you have the production equipment!” If you’ve worried about being on camera, we’ve got talent who do this kind of thing for a living. For an example, I want you to check out a Twitter video by professional presenter, Andy Saks. Here’s a BubbleTweet video he did to encourage attendees to stop by the AT&T Booth at Educause. Seriously, take a look because this is a great example of harnessing the marketing power of a simple 30 second video. Believe me, EVERYONE should be doing this stuff.
I’m not saying you need to use Magnet Productions to get any of this done. You don’t. I’m just saying all the tools and resources are in place to quickly take advantage of some great marketing tools and get more people into your booth! So, at your next trade show, don’t be Scared in Seattle. Use these suggestions and be the King of the Trade Show Twitterverse.
Do you have an industry-related question you’d like answered on “Hey Newman”? Send him an e-mail and get your inquiry answered on the blog.
Tags: booth buzz, social media, trade show trends, Twitter, using video
Posted in Lead generation & follow up, Trade show giveaways, Trade show news & trends, Trade shows & social media | No Comments »
Written by Ken Newman on 10 November 2009
Hey Newman, I know that Twitter is great for letting people know insignificant details about my life, but what about trade shows? Is it really worth tweeting about THAT? –Richard in Chicago
Let’s talk about utilizing Twitter within the throes of a trade show. Preferably, you’ve spent months really connecting with key people through your Twitter stream, building brand awareness and building your follower count. But that time has passed. The trade show is now. So, what can you do to harness this new cool tool?
→ First off, start promoting the trade show before it happens. A series of 140 character tweets at regular intervals starting a month before the event will build excitement and interest.
→ Don’t interpret 140 characters as a limitation. In the trade show space, it’s something that can easily be used to your advantage by keeping your message short and sweet.
→ Leverage your trade show giveaways by tweeting about new free offerings every hour: “Come by the [company] booth within the next 30 minutes for a free T-shirt and other goodies.”
→ Give regular updates: “Author of important new book on Internet security will be speaking at the [company] booth in 15 minutes and signing copies.”
→ Direct Message followers you know to be at the trade show that you’d love some face time with. Leave them a breadcrumb trail of sorts to finding you.
→ Also use Twitter messages to follow up with people who did stop by the booth to gain some extra traction and clue them in to more information: “Thanks so much for stopping by the booth. Check out http://bit.ly/14jYU0 for more info on our trade show staff training services!”
→ Use hashtags to show up in the trade show stream. That way, those who search directly for feeds relating to the trade show will see your messages: “#INTEROP presentation about to begin! Run to the guy spinning plates and grab a seat.”
→ Lastly, help one another and foster goodwill: I was at the National Association of Broadcasters Show and someone realized he didn’t have the necessary connector to use his wireless headset mic. He tweeted his troubles, and 10 minutes later two people showed up with the connector he needed.
This works! So, go tweet your little trade show heart out.
Do you have an industry-related question you’d like answered on “Hey Newman”? Send him an e-mail and get your inquiry answered on the blog.
Tags: booth buzz, targeted giveaways, trade show opportunities, trade show trends, Twitter
Posted in Lead generation & follow up, Trade show news & trends, Trade shows & social media | 3 Comments »
Written by Ken Newman on 25 August 2009
Hey Newman, enjoying the posts. What’s your take on Twitter? -Mark in San Francisco
Twitter streams are overflowing with loud, unsolicited advertisements for all sorts of random stuff. And while I won’t begrudge someone for attempting to raise awareness about their e-book, that approach really misses the point.
What business people and trade show exhibitors don’t typically realize with Twitter is the potential for connection. Sure, it’s not the same as engaging someone face-to-face, but when are you going to be face-to-face with Demi Moore (@mrskutcher) or the CEO of Zappos (@Zappos) or the Chief Technology Officer at Cisco (@Padmasree). Even with a “connection” to Cisco, Padmasree Warrior wouldn’t take my call or respond to my e-mail. But Demi and Tony and Padmasree are actively involved in the Twitter community and responding to tweets—especially if they’re clever or funny or helpful.
This is the equivalent of getting invited to “that party” and having a chance to start a dialogue and charm influential people with your personality. More to that point, you wouldn’t walk into that VIP party and immediately say, “Here’s what I’m selling!” They’d shun you instantly (if you didn’t get kicked out altogether). But through a genuine conversation, talk might turn to what you do, and that person or the company that person represents might very well recognize a need for your services.
Twitter “conversations” are just as relaxed. It’s fun and often silly, but you can get work done within this budding medium. It’s just important to remember that Twitter is inherently a social model, not a business one. The business comes later … just like in real life.
This holds true for the flipside of the equation, too. Recently, Zappos posted the following tweet:
http://twitpic.com/f4pqp – Coolest. Toilet Seat Cover. Ever. (Never thought I’d use those words together)”
The other day there was a message about cool outfits Zappos employees made out of duct tape. (http://bit.ly/4P3h) And while Tony Hsieh just seems like a genuinely cool guy to hang out with, what’s subtly happening is he’s building brand loyalty. After months of connecting with Tony, how much more likely will you be to log on for that next pair of shoes or stop by if you were to see a Zappos booth at a trade show?
That’s because if you were at a trade show and you knew that a close friend of yours had a booth, you would stop by. You wouldn’t just go to the trade show and blow off a friend. A regular common experience with another Twitter feed will foster that sense of fellowship—even if it’s a big corporation. That’s powerful stuff. Certainly much more powerful than 140 characters overtly trying to sell me something.
Do you have an industry-related question you’d like answered on “Hey Newman”? Send him an e-mail and get your inquiry answered on the blog.
Tags: brand loyalty, connection, human behavior, Twitter
Posted in Lead generation & follow up, Trade show news & trends, Trade shows & social media | 3 Comments »
