In the vast majority of the posts on this blog, you pose a question and I do my best to give a coherent answer. This week, I’ve decided to switch it up by asking the questions of friend and colleague Tim Patterson — better known by many as the Trade Show Guy. Tim is Interpretive Exhibits’ VP of Sales and Marketing, which means he knows how to build a better booth.

Newman: How do you bring sustainability into your trade show presence while still being successful?

Patterson: When people come to us and want sustainability, we can offer them anything and everything that’s out there. The main question that really gets answered before anyone moves ahead is: “What does it cost?” We did a booth for a company in Eugene that was very green-conscious, and they wanted to use wheat board and a whole host of other sustainable materials. But for them, the cost was more than their budget could handle. So, we went back to other good, largely sustainable materials. It was just not quite what they originally envisioned. A lot of the times, the choice comes down to cost vs. budget — as well as new booth vs. refurbished.

Newman: I have also heard you talk in the past about utilizing found objects and materials. Could you go into that more?

Patterson: A year and a half ago I was at Outdoor Retailer Summer Market. It’s an amazing show packed with outdoor retailers of all kinds. Because of the relatively low cost of booths at this particular show, you see very large and highly creative booth design. These booths incorporated the outdoors and outdoor lifestyle in a very effective way. Some booths used tree limbs, bike frames, and all sorts of fascinating stuff to create a visually interesting backdrop.  And, of course, it was all recycled.

Keen Shoes had an amazing booth that was almost entirely made out of recycled materials. I got a tour of their corporate headquarters a couple of months ago and virtually everything in there is repurposed and reused. Even their gathering place for lunches and client meetings utilizes a row of bleachers that was saved from an old high school that was being torn down. They had old car seats on pallets with wheels on them, and they’d take these contraptions to trade shows and use them. So, they didn’t have to spend money on a brand-new booth and they successfully repurposed things that would otherwise be thrown away. They’re very environmentally conscious, and their headquarters speaks to that attitude of reduce, reuse, and recycle.

One of the biggest things a company can do is have that attitude: What can we do, starting from scratch? How can we utilize what’s out there to not have to spend money on a new booth? But it’s not only attitude; it takes a company that’s willing to shift from ideas to action—and spend some money. You have to look around and find things. You have to pay people to design and cut and build. But if your materials are reused or rescued, not only does it save money; it presents a great image to your audience. And the people at Keen obviously know their audience really, really well.

Newman: If you have a company — perhaps in the tech field — that is going to be totally new to this attitude and this green trade show approach, what would you say to them about going down this road?

Patterson: What it really boils down to is the image of the company. If you have a really high-tech company, does it fit for you to have a booth that’s made of a lot of repurposed wood from an old barn, for instance? Maybe. Maybe not. It depends on what your company is promoting. If you have software that fits in that market — if there’s a relationship between the technology and sustainability — then that might be appropriate.

It can be done, but it really has to be driven by what management wants, and then that has to filter down the management chain and compose a viable approach. Once those decisions have been made on how to approach the objectives, then you start talking to trade show companies that can execute that vision in a realistic manner: Do those designs, help source the materials. Obviously, it’s a collaborative effort. The client may bring materials or even have a designer on hand, but they might not have the skill to actually build something in their trade show space.

Newman: My natural next question is: If you have a company that’s tech-based that has determined that what might work for Keen isn’t going to work for them, what else can be done on the sustainability front? But let’s hold off and pick this back up in Part II.

In Parts II and III, we’ll discuss green trade show booth materials, sustainable packaging and graphic production and green face-to-face meetings (a fascinating topic that deserves more attention). You can learn much more from Tim Patterson in his two new e-books: “Twittering Your Way to Tradeshow Success” and “101 Rules of Tradeshow Marketing,” which are both available at http://tradeshowguyblog.com.

The year is 1985:  I’m presenting at one of my first trade shows: Comdex.  Strolling around the Sands Convention Center, I see more women falling out of their clothes than I’d seen at Caesar’s Palace the night before. I turn a corner and actually see one booth offering lap dances with women cooing high-tech features of products to highly “attentive” attendees.

But, of course, that was then and this is NOW, right?  We’ve progressed WAY beyond that kind of thing. (Insert ironic smirk, here.)

Several months ago, I attended a very large and respected annual event in Las Vegas. There were “stewardesses” in micro-miniskirts and skin-tight Spandex everywhere I looked. Attendees were getting whiplash walking from one booth to the next — and senior executives of some of the same companies exhibiting the questionable practices, were taking offense. (Senior executives of both sexes, mind you.) It became such a cause for concern that I understand Show Management will now be enforcing a booth staff dress code for future events.

This conduct is precisely why it can be so difficult to articulate the value of a legitimate, professional crowd gatherer to an exhibitor; they’re lumped in with all the rest of this “eye candy.”

As I have written about before, qualified, savvy crowd gatherers can be a huge help on the trade show floor. But these women and men are doing much more than selling sex and taking photos with attendees; they’re delivering a pitch, stratifying prospects and bringing target attendees to the booth staff capable of following up. It’s important, meaningful work.

All this sex appeal raises a very important question: What do these companies think they’re getting for their money? Sure, attendees are stopping by the booth for a “closer look,” but who are these people and what are they looking at? Sex sells … but what does it sell? What’s the takeaway? When calls are later made to follow up on these leads, the people picking up the phone aren’t real prospects. They just wanted a photo between two bikini-clad models. A guy in a suit might be less attractive, but he’s attracting serious prospects. And by that, I mean “serious” in demeanor and interest in your product.

Companies need to keep in mind that when they run their trade show presence like the Vegas strip, they don’t get the benefit of “What happens in Vegas stays in Vegas.” These attendees have smartphones with 5 megapixel cameras and 1080p video. Now it’s more like  “What happens in your booth is on YouTube in 30 seconds.” And if what’s happening there is not consistent with your company image, or potentially offensive, THAT can be some risky business.

Have an industry-related question? Send “Newman” an e-mail and get your inquiry answered on the blog.

Karen, you’re right. A lot of companies are in a serious mood right now and are concerned whether laughter in presentations is appropriate. Generally speaking, companies have the tendency to hide behind, “We have a serious message.” The fact is, every organization has a serious message. Business is serious stuff. But there are a million ways to communicate that message.

Haven’t we all gone to the movies where we’ve seen a “serious” film, and found ourselves laughing?  You might be laughing through your tears.  Or crying through the laughter.  But the power of the film, its message still comes through.

If you’re going to impart information — especially if it’s difficult-to-grasp, complicated information — people are more likely to remember it if they’re laughing about it.

I had a Chemistry teacher in high school who made the dullest material come to life through story-telling, crazy props and even costumes.  His classes were like 45 minutes of stand-up punctuated by the occasional explosion.  I’m sure you have your own version of that science teacher, and I’m sure you remember a lot of what they taught you.

To appreciate the lasting power of humor, all you have to do is walk up to someone on the street (preferably 30 and up) and say, “Remember ‘The Puffy Shirt’ episode of Seinfeld?” Instantly, that person’s face will brighten and they’ll start quoting lines from it … despite how many years it has been since that person saw it on TV. For my generation, you can do the same experiment reminiscing about the campfire scene in “Blazing Saddles,” or your favorite Monty Python sketch.

There’s plenty of evidence to support laughter as a highly effective memory device. When you have a booth of people laughing about something, you can ask them two hours later “what was so funny?” and they’ll be able to tell you not only what was funny, but the substance behind the joke. They remember. And in the same way, they will remember your company and your featured product or service.

I have watched scores of trade show presentations over the past few months, and the vast majority of them are horrible. About as riveting as watching paint dry.*  No laughter. No smiles.  Just a lot of vacant stares.  The presentations are little more than a staged reading of a product white paper, followed by, “Thank you very much” and “Here’s your free shirt.”

Ask someone what they remember two hours after a presentation like THAT, and they’ll say,  “Um … well I did get the free shirt.”

(By the way, I actually did find a video of paint drying on YouTube. Watch it and judge for yourself.)

Have an industry-related question? Send “Newman” an e-mail and get your inquiry answered on the blog.

Jeffrey, I want you to imagine this:  It’s Monday night, and you’ve just blocked out two hours for the season finale of  “24.” During the next 120 minutes, as Jack Bauer saves everyone from everything, how often do you think you’ll see him with armfuls of papers, rustling through them for reference while he’s disarming a bomb or finding the bad guys? Never. Why? Because it’s on his phone. It’s on his thumb drive. It’s on his laptop or if and when there’s “24: The Movie,” on his iPad. It’s all about quick, simple, efficient, on-demand information access — especially when TV lives are on the line.

At the core, the trade show world isn’t very different. The smart companies are getting away from traditional media entirely. The trend started with moving from glossy paper handouts to CDs … then to 1 gig thumb drives. The next logical step is to point all those iPhone and iPad-toting attendees to a dedicated website landing page. Why burn through paper and budget when you can just direct people to YourNameHere.com/Interop?  Virtually every trade show attendee has a handheld digital device, or two. Now it’s up to all of us to utilize them. In the meantime, exhibitors featuring innovative ways to share information will continue to best the booths with stacks and stacks of paper. At a recent show, one company was handing out 2-gig storage drives that were the no larger than a credit card. All that literature that would get trashed, was now treasured right there next to your Amex card. Brilliant.

Oh yeah, and those high capacity storage devices also lend themselves beautifully to video testimonials, product demos and other things that paper just can’t deliver.

I believe that attendees need to take some responsibility for this problem as well.  Just last month I watched someone at McCarran Airport in Las Vegas, going through their trade show bag and dumping just about EVERYTHING into the trash.  Well, they DID rescue the t-shirts and flying monkeys …

Attendees should ask themselves — while still at the show — if they really need all those papers. They should also be asking the exhibitors if they have a green, travel-friendly alternative. If exhibitors find themselves going home with almost all of the literature they showed up with,  how fast do you think they’ll adjust? Immediately!

Jeffrey, it’s not just about being green; it’s about being smart … and taking advantage of all the opportunities available in the digital trade show world.

Have an industry-related question? Send “Newman” an e-mail and get your inquiry answered on the blog.

“Just hold it over your head, press the green button and in 30 seconds you have captured every lead on the trade show floor.  It even works through bathroom doors!

The SCAN-EM-ALL 450. If it has a pulse. We’ll scan it!”

Is this where the industry is heading? By some companies’ current metrics, the Scan-Em-All 450 would guarantee you the most successful trade show ever: 45,000 attendees and 45,000 leads. Pretty great, huh? But what would you do with them all?

This hypothetical may be hyperbolical, but the issue is very real. Many exhibitors right now have two or three crowd gatherers tasked with scanning as many people as they possibly can. It’s an easy way to rack up “leads,” but what will happen when contact is made after the show? Many of these people will say “Sorry, I just stopped by to get the flying monkeys you were giving away.”  What good is analyzing your cost per lead if what you’re calling a lead is just someone filling their backpack with free stuff?

What really does define a lead? Is it just anything with a pulse, or must it be something more?

Which is more successful: a trade show with 300 leads categorized as “HOT,” or 3,000 leads in a metaphorical trade show piñata, where you’ll just whack at it after the show and see what shakes out? Some will say there’s likely more buried value in those 3,000, while others would rather focus on 300 sizzling leads and avoid sifting through random thousands.

So, I’m asking you, the community: What should be the metric for a successful trade show? What technologies do you use to categorize your leads as “hot,” “warm” and “cold”? Should crowd gatherers themselves have a tiered system and be directing traffic based on perceived quality of the lead?

Unless we come together on a clear definition of a successful show, before too long, we’ll ALL be waving SCAN-EM-ALL 450s.

Have an industry-related question? Send “Newman” an e-mail and get your inquiry answered on the blog.

As part of our ongoing dialogue with the green marketing experts at The Good Mix, we’d like to turn our attention this week to the incredible toxicity of trade show carpeting. You can smell it when you walk onto the trade show floor. Some people have allergic reactions. It emanates from the backing materials and carpets themselves. Breathing in the fumes for three days is bad enough for trade show attendees — and for those of us who make a living on trade show floors it’s an even bigger issue. Inhaling VOC (volatile organic compounds) can absolutely give you a headache. But far more seriously, those VOC’s have been linked to asthma and cancer. And when that carpeting ends up in landfills, it becomes an environmental problem that affects us all. Trade shows should be about the fun of dynamic presentations and the excitement of new products; it should be about the “atmosphere” of the event … not the actual atmosphere.

The good news is the trade show floor is an environment that’s controllable. It’s temporal (built and shut down) as opposed to the L.A. freeway. We can change the materials at these events. We can even change the trade show culture, and with it the “default” materials and products used.

There are companies that create carpet squares made from 100% recycled materials, lowering the amount of carpet that ends up in landfills releasing toxins into the air. There are low- and no-VOC paints for booths. There are plenty of alternatives to using vinyl, which is one of the greatest toxic offenders in the industry (and most industries).

Management companies pride themselves on giving out presentation awards such as “Top New Product.” What if they created incentives for their exhibitors buying booth space along with a “Top Green Exhibitor” award? What if the following year that exhibitor got a discount on booth space or better yet, preferred exhibit space in a prime location for having the greenest booth, most sustainable giveaways and smallest carbon footprint?

There are ways to have a friendlier trade show environment and incentivize the process to keep all parties happy. It will just take a few good ideas and a lot of commitment.

And if you’re looking for some information on how to “green” your trade show presence, please contact Janet at The Good Mix. She’s a great resource.

Do you have an industry-related question you’d like answered on “Hey Newman”? Send him an e-mail and get your inquiry answered on the blog.

“Supercomm, a U.S. telecommunications trade show that has taken on different forms and names over the past several years, has been canceled for 2010 due to lack of interest … However, in recent years smaller, more focused trade shows have pulled some vendors and users away from events with a broad scope like Supercomm.”

–Stephen Lawson, IDG News Service

There’s no single “Hey Newman” question from a reader this week because they were pretty much all variations on the same theme: What does the end of Supercomm really mean?

Well, it means two things, the first of which was summed up quite nicely in the article quoted above. It means the future of the trade show industry is smaller, highly targeted shows where every attendee and every exhibitor can look around and feel confident they’re in the right place. The days of huge shows — where the newest enterprise server is one booth away from the latest massage chair — are ending.

And the reason for this is simple. Companies are looking at the cost-per-lead numbers from the largest trade shows and are starting to balk, similarly to what happened when the first handful of big players finally shouted, “The Emperor has no clothes!” and backed away from Comdex, starting off a cataclysmic chain reaction. Companies investing in trade shows need to know their money is well spent. And in an age where the technologies across multiple sectors are constantly changing and evolving, it’s essential that a trade show preserve intense focus and relevance. Enter the targeted, smaller, niche trade show, which could be held in the Marriott downtown instead of the convention center.  There will be fewer attendees, but they’re all the target audience — rather than a shotgun blast mishmash of leads.

Moving forward, the most valuable shows will be the smaller ones. And it’s going to be up to the companies that exhibit to find the several smaller shows that will replace the one large trade show in which they typically participate. It’s no longer enough to just look at your competitors, figure out which trade show they’re attending and book a big booth at the same event.  Companies will need to do the due diligence of researching the best fits for their products and services, and a good place to start is the comprehensive trade show listings at TSNN, for example.

Supercomm’s demise also brings up a point which cannot be overemphasized: Trade Shows are a business. And like any business, if they are not well run, they will fail.  In Part Two of this post, I will talk about what I believe Exhibitors MUST do to run a successful enterprise.

Do you have an industry-related question you’d like answered on “Hey Newman”? Send him an e-mail and get your inquiry answered on the blog.

Okay, SIS, I hear you. People are still very resistant to jump into the whole Twitter thing … especially when I move from talking about 140 characters to “advanced” tweeting techniques such as leaving Twitter video messages.

I know you’re busy and are afraid that Twitter will be a big time-wasting machine. But it’s not like you need to have a Twitter Department and hire a CTO (Chief Tweeting Officer). Just throw yourself into the mix. There’s absolutely no downside to creating a very simple Twitter profile—even if it’s just a profile directly related to your presence at an upcoming trade show. It costs nothing to do.

In fact, most companies have already taken that first step and do have a profile set up. It’s just not being used in any meaningful way. So, here’s a start: Tweet from the trade show floor with your latest news and a special offer only for the first 50 people to drop by the booth. Get comfortable with that, and then read the next paragraph when you’re ready to start really enhancing your trade show presence through Twitter Power.

Twitter & Video: Marriage Made in Trade Show Heaven

Okay, 140 characters of text is a good start. But it’s hard to distinguish yourself from all those other text micro-posts flooding a Twitter user’s feed. “Stop by my booth!” might not hack it all of the time. That’s why you utilize video. Have your actual trade show presenter record 30- or 60-second spots for your Twitter feed and Web site. Do a “Live from the Trade Show Floor” spot and a daily wrap-up. Announce special offers, news and promotions with all the fanfare a live recording can offer.

Video is a differentiator. It stands out from the typical 140-character crowd and taps into something people already love to watch: film previews. They’re short, they’re interesting and they get people excited in anticipation of something.

Creating these videos and getting them published online has never been easier. My favorite methods are two tools: BubbleTweet lets you record a cool, little bubble-shaped video that pops up on your Twitter page. Bubble Comment creates a similar effect, but it’s right on your very own homepage. And, of course, your Web site and Twitter profile can cross promote one another. And if that’s a touch too much new technology for your taste, just post to YouTube and copy the embedded video code.

Before you say, “I don’t have the production equipment,” just let me say, “If you have a PHONE, you have the production equipment!” If you’ve worried about being on camera, we’ve got talent who do this kind of thing for a living. For an example, I want you to check out a Twitter video by professional presenter, Andy Saks. Here’s a BubbleTweet video he did to encourage attendees to stop by the AT&T Booth at Educause. Seriously, take a look because this is a great example of  harnessing the marketing power of a simple 30 second video.  Believe me, EVERYONE should be doing this stuff.

I’m not saying you need to use Magnet Productions to get any of this done. You don’t. I’m just saying all the tools and resources are in place to quickly take advantage of some great marketing tools and get more people into your booth! So, at your next trade show, don’t be Scared in Seattle. Use these suggestions and be the King of the Trade Show Twitterverse.

Do you have an industry-related question you’d like answered on “Hey Newman”? Send him an e-mail and get your inquiry answered on the blog.

Let’s talk about utilizing Twitter within the throes of a trade show. Preferably, you’ve spent months really connecting with key people through your Twitter stream, building brand awareness and building your follower count. But that time has passed. The trade show is now. So, what can you do to harness this new cool tool?

→ First off, start promoting the trade show before it happens. A series of 140 character tweets at regular intervals starting a month before the event will build excitement and interest.

→ Don’t interpret 140 characters as a limitation. In the trade show space, it’s something that can easily be used to your advantage by keeping your message short and sweet.

→ Leverage your trade show giveaways by tweeting about new free offerings every hour: “Come by the [company] booth within the next 30 minutes for a free T-shirt and other goodies.”

→ Give regular updates: “Author of important new book on Internet security will be speaking at the [company] booth in 15 minutes and signing copies.”

→ Direct Message followers you know to be at the trade show that you’d love some face time with. Leave them a breadcrumb trail of sorts to finding you.

→ Also use Twitter messages to follow up with people who did stop by the booth to gain some extra traction and clue them in to more information: “Thanks so much for stopping by the booth. Check out http://bit.ly/14jYU0 for more info on our trade show staff training services!”

→ Use hashtags to show up in the trade show stream. That way, those who search directly for feeds relating to the trade show will see your messages: “#INTEROP presentation about to begin! Run to the guy spinning plates and grab a seat.”

→ Lastly, help one another and foster goodwill: I was at the National Association of Broadcasters Show and someone realized he didn’t have the necessary connector to use his wireless headset mic. He tweeted his troubles, and 10 minutes later two people showed up with the connector he needed.

This works! So, go tweet your little trade show heart out.

Do you have an industry-related question you’d like answered on “Hey Newman”? Send him an e-mail and get your inquiry answered on the blog.

We all know the “Three R’s” of green responsibility: Reuse, Reduce & Recycle. As it relates to trade shows, there’s a “Fourth R” you can remember to enhance your trade show (and overall marketing) presence: Rebrand. Find opportunities to tell your company’s story in ways that create a positive association between attendees and your company.

I came across a rising star rock musician who instead of giving out CDs at industry events and conferences, hands out biodegradable download cards that actually sprout flowers when you plant them in the ground. How’s that for telling a positive story while self-promoting and greening your public presence?

Start simple. Instead of giving out landfill-destined water bottles at trade shows, give away health- and eco-friendly Klean Kanteens branded with your company identity. Provide a water source and you’ll be a hub of activity with an item that people will use for years instead of days or hours.

As for marketing materials, instead of expensive four-color brochures, provide thumb drives that can contain far more marketing information than an attendee would ever otherwise take home—including video, Web site links and anything else you can think of. And if you must have some printouts, just make sure it’s 100% post-consumer recycled paper with vegetable-based (nontoxic) inks. Water bottles = landfill. Paper = trees + landfill.

Rebrand Through Re-Skinning

One of the best opportunities for green rebranding is booth re-skinning, a technique for which I’ve already professed my love in this blog. Just think of all the resources that go into constructing a new booth every year and for every show. You can save a boatload of money recycling an already-built booth and giving it a “fresh face” with your company and product identity.

Lastly, ask the show decorators to provide recycling and composting. It’s possible to recover about 95 percent of tradeshow waste simply by having recycling and composting available. In some cities, the facility will actually spend less money by recycling and composting than by hauling waste.

Forty percent of what most people consider waste is food or food-related products. Suggest compostable flatware made from corn-based products and compostable paper plates. Trade shows look great when they take these steps; it’s a marketing message that can really be used in public relations and outreach … while diverting a lot of unnecessary waste from landfills.

Once again, if you’d like more information on eco-business strategies (or anything green), please visit Janet at http://thegoodmix.com.  Or follow her on Twitter at @thegoodmixer .

Do you have an industry-related question you’d like answered on “Hey Newman”? Send him an e-mail and get your inquiry answered on the blog.