Top 5 Ways to Host a Successful Trade Show

Supercomm is no more. If you’re curious what that means for the trade show industry, be sure to read Part I on this topic. Today’s subject is the Top 5 Ways Show Sponsors Can Host a Successful Trade Show — and not have it become the next Supercomm or Comdex.

1. Treat your trade show like any other business. To succeed, a trade show needs to be well managed and cost effective. When a trade show goes under, the first assumption seems to be “there goes the industry.”  That’s simply not the case.  Shows die because they’re poorly organized, poorly promoted and poorly attended. Well-run shows are doing just fine.

In fact, some trade shows are exceptionally well organized. The timing is right. They host a two-hour cocktail reception on the first day so attendees can get a feel for everything without having to rush around. Visitors know they still have three more days to explore, so they can enjoy cocktails and hors d’oeuvres and socialize with friends and business associates. The trade show days have reasonable hours and there’s an absolute minimum of conflicting events.

It’s all the little things being done well that make for a successful show. The devil’s in the details, and that’s how many trade shows miss the mark. It’s about the quality of the experience for both the attendee and exhibitor.

2. Keep your exhibitors happy! Don’t schedule a rock-star CEO’s  keynote during Prime Exhibit Hours. Exhibitors don’t appreciate sitting around in a ghost town — especially when with a little thought (and better timing) that keynote could infuse the trade show hall with more life and energy.  In fact, here’s a radical idea: Why not schedule hours when the exhibit hall is open and NOTHING ELSE is going on: No general sessions. No eating sessions. No keynotes. No salsa lessons. Nada!

Thoughtfully limit the number of announcements that come over the exhibit hall’s PA system. Every announcement interrupts presentations and follow-up conversations, and an interruption by its very definition stops progress. Think about that.

While I’m on the subject, don’t schedule a wonderfully catered luxury luncheon somewhere else! Schedule a wonderfully catered luncheon at the venue and keep the leads inside the trade show hall. Exhibitors are paying a substantial sum for their trade show booths. Their investment needs to be worthwhile.

3. Publicize. A trade show is not a single event; it’s a process. You have to advertise and promote the same way you would launch a new product or garner buzz for a new downtown restaurant. Ask yourself, “What more can I do?” Opening night needs to come together and impress, as if there was a critic scribbling on a notepad somewhere in the room who was going to make or break your whole future with that one review. Make sure there’s ample staffing and ample direction. If you have one bad day, that’s a third of the trade show! Three bad days and it’s lights out.

4. Create the proper infrastructure. The hall needs to be set up in a way that’s easy for people to register, get in and get around. Think about the lines. Think about the traffic flow. And think about how much you enjoyed the last time you couldn’t find your car in a parking garage. A LOT of trade show attendees have this experience trying to find booths at some of the bigger shows.  At one of the more popular Las Vegas events last year, I saw countless attendees wandering around clutching maps and looking like kids lost at Disneyland.

5. Make sure there is adequate signage. At a recent trade show in San Francisco, many exhibitors complained that traffic seemed to be a lot lighter even though attendance was actually up. Why? Turns out that a good number of attendees had no idea there were exhibits on the other side of the Hall! This could’ve easily been avoided by using little colored footprint decals on the floor leading the attendees to and from both sides of the event. When in doubt, add more signage, more guides and more information kiosks.

When attendees and exhibitors alike have an easy and enjoyable experience, they’ll come back. Overlook the little things, and you might be the next news headline.

Next week, we’ll return to the usual Q&A format, so click the big “?” in the blog banner and submit your itching trade show question or concern. This blog is for you, and your topic might just be the subject of the next post.

Tags: booth traffic, happy exhibitors, publicity, signage, trade show opportunities
Posted in Trade show news & trends, Trade show presentations | 4 Comments »