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	<title>&#34;Hey Newman&#34; &#187; brand loyalty</title>
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	<description>A Magnet Productions Q &#38; A Trade Show Blog</description>
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		<title>Twitter to Users: ‘Get a (Social) Life!’</title>
		<link>http://magnetproductions.com/blog/index.php/2009/08/25/twitter-to-users-get-a-social-life/</link>
		<comments>http://magnetproductions.com/blog/index.php/2009/08/25/twitter-to-users-get-a-social-life/#comments</comments>
		<pubDate>Tue, 25 Aug 2009 19:29:53 +0000</pubDate>
		<dc:creator>Ken Newman</dc:creator>
				<category><![CDATA[Lead generation & follow up]]></category>
		<category><![CDATA[Trade show news & trends]]></category>
		<category><![CDATA[Trade shows & social media]]></category>
		<category><![CDATA[brand loyalty]]></category>
		<category><![CDATA[connection]]></category>
		<category><![CDATA[human behavior]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[What business people and trade show exhibitors don't typically realize with Twitter is the potential for connection. Sure, it's not the same as engaging someone face-to-face, but when are you going to be face-to-face with Demi Moore (@mrskutcher) or the CEO of Zappos (@Zappos) or the Chief Technology Officer at Cisco (@Padmasree). ]]></description>
			<content:encoded><![CDATA[<p><em><strong>Hey Newman, enjoying the posts. What&#8217;s your take on Twitter?  -Mark in San Francisco<br />
</strong></em></p>
<p>Twitter streams are overflowing with loud, unsolicited advertisements for all sorts of random stuff. And while I won&#8217;t begrudge someone for attempting to raise awareness about their e-book, that approach really misses the point.</p>
<p>What business people and trade show exhibitors don&#8217;t typically realize with Twitter is the potential for <em>connection. </em>Sure, it&#8217;s not the same as engaging someone face-to-face, but when are you going to be face-to-face with Demi Moore (@mrskutcher) or the CEO of Zappos (@Zappos) or the Chief Technology Officer at Cisco (@Padmasree). Even with a &#8220;connection&#8221; to Cisco, Padmasree Warrior wouldn&#8217;t take my call or respond to my e-mail. But Demi and Tony and Padmasree are <em>actively</em> involved in the Twitter community and <em>responding</em> to tweets—especially if they&#8217;re clever or funny or helpful.</p>
<p>This is the equivalent of getting invited to &#8220;that party&#8221; and having a chance to start a dialogue and charm influential people with your personality. More to that point, you wouldn&#8217;t walk into that VIP party and immediately say, &#8220;Here&#8217;s what I&#8217;m selling!&#8221;  They&#8217;d shun you instantly (if you didn&#8217;t get kicked out altogether). But through a genuine conversation, talk might turn to what you do, and that person or the company that person represents might very well recognize a need for your services.</p>
<p>Twitter &#8220;conversations&#8221; are just as relaxed. It&#8217;s fun and often silly, but you <em>can</em> get work done within this budding medium. It&#8217;s just important to remember that Twitter is inherently a social model, not a business one. The business comes <em>later &#8230; </em>just like in real life.</p>
<p>This holds true for the flipside of the equation, too. Recently, Zappos posted the following tweet:</p>
<blockquote><p><em><a href="http://twitpic.com/f4pqp" target="_blank"><span style="color: #ff0000;">http://twitpic.com/f4pqp</span></a></em><em> &#8211; Coolest. Toilet Seat Cover. Ever. (Never thought I&#8217;d use those words together)&#8221;</em></p></blockquote>
<p><em> </em></p>
<p>The other day there was a message about cool outfits Zappos employees made out of duct tape. (<span style="text-decoration: underline;"><a href="http://bit.ly/4P3h" target="_blank"><span style="color: #ff0000;">http://bit.ly/4P3h</span></a>)</span> And while Tony Hsieh just seems like a genuinely cool guy to hang out with, what&#8217;s subtly happening is he&#8217;s building brand loyalty. After months of <em>connecting</em> with Tony, how much more likely will you be to log on for that next pair of shoes or <em>stop by </em>if you were to see a Zappos booth at a trade show?</p>
<p>That&#8217;s because <strong>if you were at a trade show and you knew that a close friend of yours had a booth, you would stop by.</strong> You wouldn&#8217;t just go to the trade show and blow off a friend. A regular common experience with another Twitter feed will foster that sense of fellowship—even if it&#8217;s a big corporation. That&#8217;s powerful stuff. Certainly much more powerful than 140 characters overtly trying to sell me something.</p>
<p><em>Do you have an industry-related question you&#8217;d like answered on &#8220;Hey Newman&#8221;? <a href="mailto:info@magnetproductions.com?subject=Question for %22Hey Newman%22"><span style="color: #ff0000;">Send him an e-mail</span></a> and get your inquiry answered on the blog.</em></p>
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